Bee move co -terms & conditions

1. All quotes are based on the information provided by the client, including:
   • Type of service
   • Pick-up and delivery addresses
   • Approximate size of the job
   • Access conditions (stairs, lifts, parking, long carry)

1. Pricing is based on time and access conditions, not on the number of items.
2. Any inaccurate, incomplete or misleading information may result in:
   • additional time required
   • adjustment of team size
   • delays or rescheduling

1. A minimum charge of three (3) hours applies to all jobs unless expressly agreed otherwise in writing by Bee Move Co.
2. Chargeable time starts upon arrival at the pick-up location and finishes once all items have been fully unloaded at the delivery location.
3. Time is charged in 15-minute increments after the first hour.

1. Shorter bookings may only be accepted if they fit within our schedule as a same-day fill-in or spot availability.
2. Fill-in jobs are not guaranteed and must be explicitly confirmed by Bee Move Co.
3. Unless confirmed otherwise in writing, the three-hour minimum remains applicable.

1. A free travel zone applies within approximately 25 minutes driving time from Bee Move Co’s base in Maroubra, NSW.
2. Outside this zone, a pre-agreed travel time allowance may apply and will be charged at the agreed hourly rate.
3. Travel time conditions are confirmed prior to booking.

1. Due to access conditions, safety requirements or job complexity, additional manpower may be required to complete the job safely and efficiently.
2. Bee Move Co reserves the right to add a third or fourth mover where necessary.
3. Team size decisions are made to:
   • minimise risk of damage
   • ensure safety
   • maintain efficiency and service quality

1. Any additional movers are charged at the agreed hourly rate, unless otherwise confirmed in writing.
2. Where reasonably possible, team size adjustments will be discussed with the client on the day.

1. A $100 booking fee is required to secure the booking date and time window.
2. The booking fee is deducted from the final invoice on the day of service.
3. The booking is not confirmed until the booking fee is received.

1. Any cancellation or rescheduling must be communicated at least forty-eight (48) hours prior to the scheduled booking date and time window.
2. Cancellations made within 48 hours of the booking will result in the forfeiture of the $100 booking fee.
3. Same-day cancellations, no-shows or failure to provide access may result in additional charges up to the minimum booking period, as the allocated time is unlikely to be rebooked.

1. Chargeable time starts upon arrival at the pick-up location.
2. Chargeable time finishes once unloading is completed at the final delivery location.
3. Waiting time caused by:
   • keys not available
   • lift or strata access delays
   • parking issues
   • incomplete access arrangements
   • client or third-party delays
     is fully chargeable.

1. Full payment is due on the day of service, unless otherwise agreed in writing.
2. Accepted payment method is bank transfer.
3. Bee Move Co reserves the right to withhold unloading, placement or completion of services until payment is received.

1. The client must be present at both the pick-up and delivery locations, or appoint a representative authorised to make decisions on their behalf.
2. Bee Move Co is not responsible for decisions made, delays incurred or outcomes where no authorised representative is present.

You must notify Bee Move Co prior to the booking if the job includes:

• items over 100kg
• items requiring disassembly
• fragile or high-value items
• unusual or difficult items

Failure to disclose such items may result in delays, additional charges or refusal to transport.

1. Bee Move Co provides services with due care and skill in accordance with Australian Consumer Law.
2. Bee Move Co is not responsible for pre-existing damage to items or premises.
3. Bee Move Co is not liable for damage to items poorly packed by the client.
4. Self-packed boxes are transported at the client’s risk.
5. Fragile items (glass, marble, stone, artwork, flat-pack furniture, electronics) are moved at the client’s risk unless packed and handled by Bee Move Co.
6. Tight access, stairs, narrow hallways and uneven surfaces involve inherent risk and are accepted by the client.
7. Bee Move Co is not responsible for:
   • internal mechanical or electrical faults
   • weakened furniture joints
   • items affected by age, wear or previous repairs

1. Where liability applies, it is limited to repair or replacement at Bee Move Co’s discretion.

1. Bee Move Co carries standard transit insurance covering loss or damage caused by fire, theft or vehicle accident, subject to policy terms.
2. This insurance does not provide full replacement value for all items.
3. Clients are strongly encouraged to arrange independent comprehensive removal insurance for full coverage.

Bee Move Co does not transport:

• cash, jewellery or important documents
• hazardous, flammable or illegal goods
• perishable food

Bee Move Co is not liable for delays caused by:

• traffic or weather
• road closures
• lift breakdowns
• building or strata restrictions

If our team is present and ready to work, time remains chargeable.

1. Storage may be provided directly or coordinated via third-party facilities.
2. Storage fees, access rules and facility terms apply separately.
3. Items must be properly packed and suitable for storage

1. Clients must provide clear site instructions, access times and an on-site contact.
2. Bee Move Co is not responsible for venue rules or third-party delays.

1. Cleaning scope must be agreed prior to booking.
2. Re-clean requests must be submitted within 48 hours with supporting photos.
3. Results depend on property condition and pre-existing issues.

1. Any claims for loss or damage must be submitted in writing within 48 hours of service completion, with supporting evidence.
2. Unresolved disputes may be referred to NSW Fair Trading or another mediation service.

These Terms & Conditions are governed by the laws of New South Wales, Australia.

By paying the booking fee and/or proceeding with services, you confirm that you have read, understood and accepted these Terms & Conditions.